FAQ

Are your products tested on animals?

No. None of our products are tested on animals.

Do I need to trim my candle wicks?

Yes. As the wax level drops, the wicks effectively become more extended, so we advise that you trim the wicks to 7mm and ensure they're upright before each new burn.

Why is there a black residue forming around the rim of my candle jar?

A candlewick requires trimming between burns or if the candle has been burning continuously for two or more hours. The wicks should be cut to about 7mm from the wax, only then will the candle stop emitting carbon - the black residue. If there is black residue on the glass of your candle jar, use a dry piece of paper towel to wipe clean.
What type of payments do you accept and are they secure?

We accept PayPal and Credit card.
Our payments go through a secure service called Square and our site is secured with SSL throughout.
What happens if my product comes broken?

Please send us a photo of the broken items at hello@whitelux.com.au and will review on a case by case basis.